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360 SUPPORT
DISCOVER
OUR SOLUTION
We combine automation and proactivity with close management
We offer the most complete concept in support services for tax and foreign trade operations, which goes far beyond the standard AMS, supporting end-to-end operational routines .
AMS
Functional and Technical Support of 1st and 2nd level for third party solutions with SLA
Operationalization
We perform Tax, Accounting and / or Comex operational routines.
Monitoring
Monitoring External Factors (Legislation, SoftwareHouse, etc ...)
Upgrades
Update and / or approval of new versions (patches)
Day-to-day management
Management of loads / interfaces
Data Conferences and Reconciliations
Specificity
Support in customizations, integrations, databases, RPA, peripheral systems and other private processes of each company
Modular Scope
The scope is formatted according to the client's needs, and can be evolutionary.
Improvements
We contemplate the systemic and operational improvements in the same contract.
Franchise Hours
In the franchise model, it is possible to use more 360 features in the same contract.
Flexible Management
Realizamos apurações trimestrais de consumo com transbordo de horas para o mês seguinte.
Trainings
During the term of the contract, we conducted training using Book SLA indicators.
Book SLA
Dedicated manager to monitor and present the SLA indicators for each contract on a monthly basis.
Cases
There are more than 80 companies satisfied with our 360 support, get to know our success cases.
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