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360 SUPPORT
DISCOVER
OUR SOLUTION
We offer the most complete concept in support services for tax and foreign trade operations, which goes far beyond the standard AMS, supporting end-to-end operational routines .
SAP
A Sustentação 360 da Adejo também possibilita consolidar em um único contrato as soluções da Thomson Reuters e demais softwares de mercado.
Gestão de Incidentes
Gestão de Melhorias
Gestão
SLA
Gestão de Mudanças
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Gestão de Conhecimento
AMS com SLA
Níveis 1, 2 e 3
Melhorias evolutivas no mesmo contrato
Aplicação e homologação atualizações no SAP
Capacitações de usuários durante o contrato
Gestor dedicado a monitorar e evoluir o nível de atendimento
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Modular Scope
The scope is formatted according to the client's needs, and can be evolutionary.
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Flexible Management
Temos recursos para atendimento em português, Inglês e Espanhol
Diferenciais
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Improvements
We contemplate the systemic and operational improvements in the same contract.
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Franchise Hours
In the franchise model, it is possible to use more 360 features in the same contract.
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Trainings
During the term of the contract, we conducted training using Book SLA indicators.
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Gestão de KPIs
Dedicated manager to monitor and present the SLA indicators for each contract on a monthly basis.
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Módulos SAP
There are more than 80 companies satisfied with our 360 support, get to know our success cases.
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Flexibilidade
Realizamos apurações trimestrais do consumo, com transbordo de horas para mês seguinte.
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Flexible Management
Disponibilizamos de forma online e em real time os status dos chamados, SLA e indicadores em nossa plataforma web.
WE HAVE MORE SERVICES FOR SAP
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